Gunbox Troubleshooting
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Gunbox Troubleshooting

  • For Models: GBplus and 2.0 (Shipped after May 7th, 2018)
    Q: Why can’t I configure the Gunbox Plus from an App?

    All the functionality required to add and remove keys and access the Gunbox Plus is built into the Gunbox Plus without requiring an App.

    Q: Why are my extra devices not charging when they are plugged into the USB ports in the back of the Gunbox Plus?

    The Gunbox Plus must be plugged into power for the USB ports on the back of The Gunbox Plus to allow a device to charge.

    Q: How do I mount my Gunbox Plus?

    The Gunbox Plus can be mounted in any orientation using #10 screws. Partially drilled mounting holes are located in the bottom of the GunBox Plus that can be completely drilled out for this purpose. When installed, the clip supplied with the GunBox Plus restricts the box from opening more than 45 degrees to be used when the GunBox Plus is mounted on a wall or underneath a cabinet.

    Q: What happens if there is an electronic failure? How will I be able to get my gun out?

    A built in failsafe allows the user to open the Gunbox Plus in case of an electronic malfunction. Please contact techsupport@thegunbox.com for more information.

  • For Models: ECHOplus and ECHO (Shipped after May 7th, 2018)
    Q: Why can’t I configure the GunBox Echo Plus from an App?

    All the functionality required to add and remove keys and access the GunBox Echo Plus is built into the GunBox Echo Plus without requiring an App. The GunBox Echo Plus can be connected to the Lynkd App, to upgrade it to a GunBox Pro (for a fee) or to update firmware. The upgraded GunBox Pro can be configured from the Lynkd App.

    Q: What happens if there is an electronic failure? How will I be able to get my gun out?

    A built in failsafe allows the user to open the GunBox Echo Plus in case of an electronic malfunction. Please contact techsupport@thegunbox.com for more information.

  • SK-1 Tactical troubleshooting tips are coming soon...
  • Q: Will I be able to access all the features for The GunBox 2.0 without the Bluetooth 4.0 enabled Smartphone app?

    The GunBox 2.0 will still function without the Bluetooth 4.0 enabled Smartphone app. Without the Bluetooth 4.0 Smartphone app, you will not be able to set the audible alarm, change RFID tag names, change password, or look at the history log.

    Q: Will I be able to program my fingerprint to The GunBox 2.0 without the Bluetooth 4.0 enabled Smartphone app?

    Yes, you will be able to program your GunBox 2.0 manually. Push the emblem, wave your RF Id over the emblem and IMMEDIATELY push the white emblem again. The biometric fingerprint reader will light up blue. Press your fingerprint reader until you hear a click and wait for the scanner to capture your print. You will hear a beep, lift finger and push down again. You will do this a total of 3 times. The last time you have a beep a blue light will flash. Your prints are programmed. If you get a red flash and a beep, repeat the process.

    Q: The GunBox won't read my fingerprint?

    One of the best features of the Bluetooth 4.0 enabled Smartphone app, besides the easy fingerprint programming and RFID programming. The Bluetooth 4.0 app has a feature called “Sure Set” in the settings. Sure set allows the GunBox 2.0 owner to lower or higher the settings of the biometric fingerprint reader. Lower for those who have problems with their fingerprints. Higher for those who want a higher setting, that have well-defined prints.

    Q: I have followed the troubleshooting guide for programming a fingerprint yet it still won't work

    Make sure you are "FIRMLY" pressing down on the reader during setup you should hear an audible click when you push the biometric fingerprint reader. Even though this is the best reader on the market, it will still have a difficult time reading your fingerprint if your fingers are dry or callused. We recommend washing your hands, using hand sanitizer, or lotion to your hands before trying to program a fingerprint. Program fingerprints that are not flat and worn, try using your middle or ring finger.

    Q: I downloaded the app, what do I do next

    When you open the SafeTech app, you will need to push add device and push The GunBox 2.0 emblem. It will cycle to find a connection. It will ask for a user name or name your box. The app will cycle and then ask you for a password. The default password is on the half sheet glossy you received when you purchased your unit.

    Q: Do I need to push The GunBox 2.0 emblem each time to access the app?

    The GunBox 2.0 sleeps when it is not in use. Push the emblem on top to activate the unit, wave your RFID accessory or open the GunBox with your Bluetooth 4.0 enabled Smartphone app.

    Q: How do I add or delete my RFiD accessories? How do I name my RFiD accessories?

    Log into your Bluetooth 4.0 Smartphone app and go to the settings page. Under RFiD tag management, you will be able to add or delete the RFiD. If you want to name it, push the name tab, and a window will pop up for you to enter a name.

    Q: How do I use the share code?

    The GunBox Echo has another unique feature called “Share Code” for the Bluetooth 4.0 Smartphone app. You can give people access numerous times, dates, or just an hour. Please go to our video tutorial section of our website.

    Q: Why is my GunBox Echo connecting, but the light turns off on the emblem?

    Two or more GunBox purchases need to have the Bluetooth 4.0 app closed. Each of boxes will compete for a connection if they are in the active state. The Bluetooth 4.0 Smartphone app will only connect to one box at a time, unless you are using two different phones at the same time.

    Q: Why is my Bluetooth 4.0 shutting off after I log out of the GunBox 2.0?

    If you push the back button on your phone to log out of your SafeTech app, it will turn off the Bluetooth. If you do not want to shut your Bluetooth, go to your app section and close the app. This will keep the Bluetooth enabled.

    Q: Why is my GunBox 2.0 blinking?

    The GunBox 2.0 will blink blue when it is plugged into a power source. The blue light also indicates The GunBox 2.0 is in an active state. You may wave an RFiD accessory over the emblem to open your gun box. However the emblem needs to be pushed if you want to activate your box to use your app.

    Q: Why is my GunBox 2.0 not charging my extra devices when they are plugged into the USB ports in the back?

    The GunBox 2.0 has to be plugged in to use the USB ports on the back of The GunBox. The battery will drain quickly otherwise.

    Q: How do I mount my GunBox 2.0?

    The GunBox 2.0 can be mounted in any orientation using #10 screws. Divots are located in the bottom of The GunBox for this purpose and can be drilled out. A clip has been fabricated to restrict the box from opening more than 45 degrees if mounted upside down or sideways.

    Q: Why is my GunBox 2.0 is blinking a red light?

    When you open your Bluetooth 4.0 smartphone app, on the unlock page. The Echo has the battery percentage in the left corner. The first initial blinking will be about 30% to 40% battery power. If the charge is good, the settings in your Bluetooth 4.0 Smartphone app is set to the silent alarm feature. Check your settings in the alarm section.

    Q: What happens if there is an electronic failure? How will I be able to get my gun out?

    There is a failsafe that has been implemented into The GunBox 2.0 in case of an electronic malfunction. Please contact techsupport@thegunbox.com for more information.

  • Q: Will I be able to access all the features for The GunBox Echo without the Bluetooth 4.0 enabled Smartphone app?

    The GunBox Echo will still function without the Bluetooth 4.0 enabled Smartphone app. Without the Bluetooth 4.0 Smartphone app, you will not be able to set the audible alarm, change RFID tag names, change password, or look at the history log.

    Q: Will I be able to program my fingerprint to The GunBox Echo without the Bluetooth 4.0 enabled Smartphone app?

    Yes, you will be able to program your GunBox 2.0 manually. Push the emblem, wave your RF Id over the emblem and IMMEDIATELY push the white emblem again. The biometric fingerprint reader will light up blue. Press your fingerprint reader until you hear a click and wait for the scanner to capture your print. You will hear a beep, lift finger and push down again. You will do this a total of 3 times. The last time you have a beep a blue light will flash. Your prints are programmed. If you get a red flash and a beep, repeat the process.

    Q: The GunBox won't read my fingerprint?

    One of the best features of the Bluetooth 4.0 enabled Smartphone app, besides the easy fingerprint programming and RFID programming. The Bluetooth 4.0 app has a feature called “Sure Set” in the settings. Sure set allows the GunBox Echo owner to lower or higher the settings of the biometric fingerprint reader. Lower for those who have problems with their fingerprints. Higher for those who want a higher setting, that have well-defined prints.

    Q: I have followed the troubleshooting guide for programming a fingerprint yet it still won't work.

    Make sure you are "FIRMLY" pressing down on the reader during setup you should hear an audible click when you push the biometric fingerprint reader. Even though this is the best reader on the market, it will still have a difficult time reading your fingerprint if your fingers are dry or callused. We recommend washing your hands, using hand sanitizer, or lotion to your hands before trying to program a fingerprint. Program fingerprints that are not flat and worn, try using your middle or ring finger.

    Q: I downloaded the app, what do I do next?

    When you open the SafeTech app, you will need to push add device and push The GunBox Echo emblem. It will cycle to find a connection. It will ask for a user name or name your box. The app will cycle and then ask you for a password. The default password is on the half sheet glossy you received when you purchased your unit.

    Q: What if I don’t remember my password?

    If you have logged out and do not remember the password. As long as you do not uninstall the app from your Smartphone, you will be able to log in without entering in the password again. If you want to change your password, you will need to do so under the settings page. If you uninstall the app, you may be able to change the user name, but it will NOT change your password to the default password. It will need to be reprogrammed if you forget your password.

    Q: Do I need to push The GunBox Echo emblem each time to access the app?

    The GunBox Echo sleeps when it is not in use. Push the emblem on top to activate the unit, wave your RFiD accessory or open the GunBox with your Bluetooth 4.0 enabled Smartphone app.

    Q: How do I add or delete my RFiD accessories? How do I name my RFID accessories?

    Log into your Bluetooth 4.0 Smartphone app and go to the settings page. Under RFID tag management, you will be able to add or delete the RFID. If you want to name it, push the name tab, a window will pop up for you to enter a name.

    Q: How do I use the share code?

    The GunBox Echo has another unique feature called “Share Code” for the Bluetooth 4.0 Smartphone app. You can give people access numerous times, dates, or just an hour. Please go to our video tutorial section of our website.

    Q: Why is my GunBox Echo connecting, but the light turns off on the emblem?

    Two or more GunBox purchases need to have the Bluetooth 4.0 app closed. Each of boxes will compete for a connection if they are in the active state. The Bluetooth 4.0 Smartphone app will only connect to one box at a time, unless you are using two different phones at the same time.

    Q: Why is my GunBox Echo Blinking?

    The GunBox Echo will blink blue when it is plugged into a power source. The blue light also indicates The Echo is in an active state. You may wave an RFiD accessory over the emblem to open your gun box. However the emblem needs to be pushed if you want to activate your box to use your app.

    Q: What happens if there is an electronic failure and I’m unable to get into my box?

    In an event of an electronic failure, there is another way of getting into the box. Please contact customer service cs@thegunbox.com or call. Our customer service will be able to assist you.

    Q: Why is my GunBox 2.0 is blinking a red light?

    When you open your Bluetooth 4.0 smartphone app, on the unlock page. The Echo has the battery percentage in the left corner. The first initial blinking will be about 30% to 40% battery power. If the charge is good, the settings in your Bluetooth 4.0 Smartphone app is set to the silent alarm feature. Check your settings in the alarm section.

  • Q: Why won’t the GunBox 1.0 program my fingerprint?

    Push the learn button located on the inside top center of the GunBox. Close the lid slightly, "FIRMLY" press your finger onto the reader, wait for a green light to blink, do this a second time waiting again for the green light to blink and a third time pressing your finger firmly on the reader until the unit has 3 green lights blink. Test your fingerprint to verify it is working properly. You will have to redo the sequence if a "RED" light blinks during the programming.

    Q: I have followed the troubleshooting guide for programming a fingerprint yet it still won't work.

    The GunBox 1.0 biometric fingerprint scanner is like a camera that needs to capture your fingerprint. Therefore it needs at least 2-3 seconds to capture the print and accept it. Please press and hold down until the green light blinks on top, lift your finger, do this 2 more times. Even though this is the best reader on the market, it will still have a difficult time reading your fingerprint if your fingers are dry or callused. We recommend washing your hands, using hand sanitizer, or lotion to your hands before trying to program a fingerprint. Program fingerprints that are not flat and worn, try using your middle or ring finger.

    Q: My GunBox 1.0 will not open and there are no lights lit up on the GunBox.

    Turn the power switch to the 'ON" position on the bottom of the GunBox. If that does not work then plug the GunBox into the wall using the supplied power adapter. This GunBox 1.0 battery power will last 7 to 8 hours when it is not plugged in.

    Q: My GunBox 1.0 opened great "UNTIL" I switched the RF + Fingerprint inside the unit to the "ON" position.

    Switching the RF + Fingerprint to the "ON" position programs the GunBox to requires both a fingerprint + an RF accessory in order to open the unit. When you wave the RF over the emblem, the Biometric fingerprint reader will light up blue. It is asking for your fingerprint. If you press the Biometric fingerprint reader, a light will blink green a few times. It is asking for a RF accessory to be waved over the emblem.

    Q: My RF accessories will not open the GunBox 1.0.

    Wave the RF accessory over the emblem to have a good read. If the GunBox will not open, your RF devices may have been inadvertently been erased by holding the learn button for longer than 10 seconds. To reprogram, push the learn button and wave your RF accessory over the emblem. When it blinks green a few times, you know that it is programmed. You can wave it over again to make sure your GunBox 1.0 is opening correctly.

    Q: Help! My GunBox 1.0 keeps actuating plus opening and closing?

    Your box has had its memory erased by holding the learn button too long. Simply push the learn button again and wave a RF accessory over the emblem, once it is programmed. The sound will stop and your box should close.

    Q: Why won’t my GunBox 1.0 open? I can hear the actuating mechanics inside.

    This is due to the fact that the firearm handle is too close to the front of The GunBox 1.0 and is impeding the latch from fully opening. It is recommended that you tilt The GunBox 1.0 90 degrees and shake gently to disengage the item that is stuck in the latches. Put the box down and try opening your unit again, when you hear the sound to open. Apply pressure in a downward motion to disengage the latches again. Email customer service at techsupport@thegunbox.com if you need further assistance.

    Q: I want to place my GunBox 1.0 upside down under my nightstand or shelf. How do I prevent the GunBox 1.0 from opening all of the way to 90 degrees?

    Push the lid down to a 45 degree angle and snap the clip in the middle hinge. This will keep the lid from fully opening and keep your gun from falling out.

    Q: The GunBox 1.0 has a RED flashing light on the front.

    The continuous RED flashing light on the top means that your GunBox has its silent alarm on or your unit has been moved. Simply waive your RF device over the top or use your programmed fingerprint to stop the silent alarm.

    Q: My GunBox 1.0 is flashing green and will not open the box?

    There are three switches on the lower left hand corner on the lid of the inside of the GunBox 1.0. If the Fingerprint + RF is set to the on position, the box will flash green if a fingerprint is used to open the box. If a RF accessory is waved over the emblem, the biometric fingerprint reader will light up blue. ***IMPORTANT*** Keep the switch “OFF” If you want to use the RF accessories and fingerprint separately. The tracking/alarm is used for other GunBox models and were sent instructions upon purchase.

    Q: Why does my GunBox 1.0 want to close or lock?

    Your firearm or items put into the GunBox 1.0 are either too large for the unit or is interfering with the latching mechanism to close it properly. To test, remove all items from the GunBox 1.0 and try closing. It should close and lock easily.

    Q: What happens if there is an electronic failure? How will I be able to get my gun out?

    There is a failsafe that has been implemented into The GunBox 2.0 in case of an electronic malfunction. Please contact techsupport@thegunbox.com for more information.

    Q: Setting up a new Home Base for your Premier:

    Turn OFF the audible alarm, tracking/internal alarm, and the GunBox on/off switch on the bottom of the unit. Take the GunBox to the new home base area (ie. work, vacation home, etc) plug in the unit. Turn the Premier GunBox on/off switch to the ON position as well as the tracking/internal alarm switch. You do NOT have to re-register the GunBox. You will receive a text message once the new home base is acquired.